Capri® · Authentic since 1948
Frequently
Asked Questions
Pick a topic below. Can't find your answer? We're one email away.
Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 1 hour of placement. After this window, the order enters processing and cannot be changed. Please contact us immediately at customercare@lovecapri.com if you need to make a change.
Will I receive a confirmation email?
Yes. A confirmation email is sent automatically once your order is placed. If you don't see it, please check your spam folder or contact us.
Can I place an order as a guest?
Yes, you can check out without creating an account. However, creating an account lets you track orders, manage returns, and save your details for future purchases.
Where do you ship?
We ship to the EU, UK, US, and Canada. For other destinations, please contact us at customercare@lovecapri.com.
How long does delivery take?
Estimated delivery times after dispatch:
- EU: 3–5 business days (Standard), 1–3 (Express)
- UK: 5–7 business days (Standard), 2–4 (Express)
- US & Canada: 7–10 business days (Standard), 3–5 (Express)
- Island of Capri: Same day (order before 12:00 PM)
Do you offer free shipping?
Yes. Free standard shipping is available on all orders over €200.
How do I track my order?
Once your order is dispatched, you'll receive an email with your tracking number. Use it to follow your shipment on the carrier's website.
Will I have to pay customs duties?
For orders outside the EU, customs duties and import taxes may apply. These are the responsibility of the recipient and are not included in the order total. We recommend checking with your local customs authority before ordering.
What is your return policy?
We accept returns and exchanges within 14 days of delivery, provided items are unused, unworn, with all original tags attached and in original packaging.
How do I start a return?
- Registered customers: submit your return request from your account order history.
- Guest customers: email customercare@lovecapri.com with your order number and reason for return.
When will I receive my refund?
Returns are inspected within 3–5 business days of receipt. Approved refunds are processed to the original payment method within 5–10 business days.
Can I exchange for a different size or colour?
Yes, exchanges are subject to availability. Indicate your preferred replacement when submitting your return request. If the item is unavailable, a refund will be issued.
Are there items I cannot return?
Yes. Swimwear, underwear, personalized items, and final sale items cannot be returned for hygiene and quality reasons.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay.
Is my payment information secure?
Yes. All transactions are processed through Shopify's secure payment infrastructure with SSL encryption. We do not store your card details.
Can I pay in my local currency?
Prices are displayed in EUR by default. Depending on your location, your bank may apply a currency conversion fee.
How do I find my size?
Each product page includes a size guide with measurements. If you need further assistance, contact us at customercare@lovecapri.com.
Are your products authentic?
Yes. All Capri® products are designed in Italy and made in the EU. Capri® is an authentic Italian brand established in 1948.
How should I care for my garments?
Care instructions are listed on each product page and on the garment label. Please follow them carefully to preserve the quality of your item.
Still have a question?
Email us at customercare@lovecapri.com — we're here to help.