Shipping & Returns

Processing Time

Orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.

Shipping Options, Rates & Estimated Delivery Times

Free Shipping

Free standard shipping on all orders over €200 to Italy and EU countries.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with your tracking number. You can use this number to track your shipment directly on the carrier's website.

Customs & Duties

For orders shipped outside the EU (including the UK, US, and Canada), customs duties and import taxes may apply upon arrival in your country. Please note:

• Duties are not included in the order total or shipping cost (we ship DDU — Delivered Duty Unpaid).
• Import duties typically range from 0% to 20% depending on the product category and destination country.
• Many countries apply a de minimis threshold below which no duties are charged — we recommend checking your local customs authority's website before placing your order.
• Any customs fees, brokerage charges, or import taxes are the sole responsibility of the recipient.
• Capri® is not responsible for delays caused by customs clearance.

Returns & Exchanges

We accept returns and exchanges within 14 days of delivery.

Conditions

• Items must be unused and unworn.
• All original tags must be attached.
• Items must be in their original packaging.

Non-Returnable Items

For hygiene and quality reasons, the following items cannot be returned or exchanged:

• Swimwear and underwear
• Personalized or made-to-order items
• Items marked as final sale

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery at customercare@lovecapri.com with your order number and photos of the damage. In this case, return shipping costs will be covered by Capri®.

Return Shipping

Unless the item is damaged or defective, return shipping costs are the customer's responsibility. We recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit.

How to Return

• Registered customers: submit your return request directly from your order history in your account.
• Guest customers: email us at customercare@lovecapri.com with your order number and reason for return.

Exchanges

To exchange an item for a different size or colour, please follow the return process above and indicate your preferred replacement. Exchanges are subject to availability. If the requested item is unavailable, a refund will be issued instead.

Refunds & Return Processing

Once your return is received at our warehouse, it will be inspected within 3–5 business days. You will receive an email confirmation once your return has been processed. Approved refunds are then issued to the original payment method within 5–10 business days. Please note that your bank or card provider may require additional time to process the credit.

Late Returns

Returns received after the 14-day window may not be accepted. If you are unable to return your item within the stated timeframe, please contact us at customercare@lovecapri.com before sending your return.