Capri® · Authentic since 1948

Returns

Start your return below. We accept returns and exchanges within 14 days of delivery — please review the conditions before submitting your request.

Start a Return

First name *

Last name *

Order number *

Email *

Item to return *

Size *

Reason for return *

Additional details

Returns Policy

Conditions

Items must be unused and unworn.
All original tags must be attached.
Items must be in their original packaging.

Non-Returnable Items

For hygiene and quality reasons, the following items cannot be returned or exchanged:

Swimwear and underwear
Personalized or made-to-order items
Items marked as final sale

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery at customercare@lovecapri.com with your order number and photos of the damage. In this case, return shipping costs will be covered by Capri®.

Return Shipping

Unless the item is damaged or defective, return shipping costs are the customer's responsibility. We recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit.

Exchanges

To exchange an item for a different size or colour, submit your return request above and indicate your preferred replacement in the details. Exchanges are subject to availability. If the requested item is unavailable, a refund will be issued instead.

Refunds & Return Processing

Once your return is received at our warehouse, it will be inspected within 3–5 business days. You will receive an email confirmation once your return has been processed. Approved refunds are then issued to the original payment method within 5–10 business days. Please note that your bank or card provider may require additional time to process the credit.

Late Returns

Returns received after the 14-day window may not be accepted. If you are unable to return your item within the stated timeframe, please contact us at customercare@lovecapri.com before sending your return.